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Frequently Asked Questions

Click on question to reveal the answer.

Contact Babytime Online

Q: What time does your customer care team operate, and how can I get in contact?

Instructions and User Guides

Q: I have lost my set of instructions / user guide, how do I get another set?

Mailing Lists

Q: How can I add my details to your mailing list/newsletter and specials?
Q: How can I remove my details from your mailing list?

Ordering and Shipping

Q: Can I cancel an order once it has been processed?
Q: Can I change an order once it has been processed?
Q: Can I change my order address it has been processed?
Q: Can I specify a delivery date when ordering?
Q: How long will it take for my order to be received?

Price Matching

Q: Does Babytime Online price match?

Products

Q: Does a Toddler Seat fit my pram?
Q: Does a Toddler/Skate board fit my pram?

Shopping Cart

Q: I can't proceed on the checkout process at the shipping stage?
Q: I have a user account with Babytime Online but I forgot my password, what should I do?
Q: I have a user account with Babytime Online, how do I change my address?
Q: Why can't I add something to my shopping cart?